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Frequently asked questions

How can I create an account?

To create an account, click here and fill in all information asked about your company. Once everything has been filled in your click on “Submit”. We will contact you to verify your subscription. Afterwards you will have full access to our web shop.

How can I retrieve my password?

You already have an account on https://www.toptex.com/ but you have forgotten your password? Click here to reset. Just fill in your email address and submit. A new password will be automatically generated.

How can I create another user?

In order to create another user you need to have an account. Go to “My account” and go to “Users”. Click on “Create user” fill in all the asked information and define the user rights for this specific user. Click on “Submit” to create this user.

Why are there no prices on the website?

To consult the prices of our articles you need to have an account. If you have one you just need to login to visualize the prices of the different products. You will find the price below the product together with the stock information.

To create an account, click here

I would like to order online at https://www.toptex.com/, what do I need to do?

To order online you need to have an account. If your account has not been activated yet you can also send your first order by fax to +32 71 37 80 38 or by email to [email protected]

How do I find a product that I want to order?

To find a product you can:

Navigate via our catalogue and choose out of 30.000 SKUs or search on the product code and/or key word by typing it in “Search” right above in your screen.

As soon as you have selected the items that you would like to order you can add them to your cart and validate your order.

Then you complete your order when you fill in the following details regarding the:

  • Delivery address
  • Shipment
  • Payment

If you have any question regarding your order or a product, do not hesitate to contact us by clicking here.

How do I know if a product is available?

Go to the article of which you would like to check stock and scroll down on the page. You will find available stocks in the different warehouses in Belgium and France and the European stocks of our suppliers.  

How do I know when a product will be restocked again?

Next to the quantities there is a little triangle. If you go over this triangle with your mouse you will find our current orders of this product including date and available quantities. Backorders are included.

If the product is not available and there are no standing orders, you can inquire about it by completing the contact form.  Select “Need more items” and note the product code, color and quantities you need. We will contact you as soon as possible.

What is the minimum order quantity?

There is no minimum order quantity except if this is written in our catalogue or on our website.

However to profit from quantity discounts, you might want to order full cartons (same article, size and color) of the product. The quantity per carton is noted with the product information.

What is the minimum value to be able to order at TopTex?

On https://www.toptex.com/ there is no minimum order amount required.

To consult the transportation costs, you need to have an account.
What are the terms of payment?

Orders can be paid by:

  • Credit card
  • Bank transfer

ING
IBAN: BE24 3600 3438 0038
Swift code: BBRUBEBB

CBC
IBAN: BE16 1980 3156 0274
Swift code: CREGBEBB

BNP PARIBAS FORTIS
IBAN: BE54 2100 9907 0697
Swift code: GEBABEBB

How can file a complaint?

For every complaint you can contact us by clicking here. Choose as subject:  complaints, remarks and/or suggestions.

We will do our best to treat your complaint as fast as we can.

How can I download product information from the website?

You can download a PDF of the product information via our website. Go to the product and click below the picture on: Download product information. You can choose out of the product information files with or without the recommended selling price.

Where and when can I see the products and meet with your team?

To get to know us and our products better, click here to see a list of the upcoming events where we will be present. You can also inquire here an appointment with one of our account managers.